jili365 Privacy Policy – How We Handle Your Personal Data

What This Privacy Policy Covers

This Privacy Policy applies to all personal information collected by jili365 when you register an account, make a deposit, place a bet, or interact with any feature on our platform. It covers data collected through our website, mobile app, and any communication channels we operate for Filipino players. By creating an account and using our services, you acknowledge that you have read and understood this policy. We are committed to handling your data in a transparent, lawful, and responsible manner at all times. If you have any questions about how your information is used, the FAQ page is a good starting point for quick answers.

1. Information We Collect

When you register with jili365, we collect basic personal details including your full name, date of birth, email address, mobile number, and a username of your choice. We also collect your preferred payment method details — such as your GCash or Maya account reference — to process deposits and withdrawals in Philippine pesos. During your use of the platform, we automatically gather technical data such as your device type, operating system, IP address, browser type, and session activity logs. This technical data helps us maintain platform stability, detect unusual activity, and improve the overall mobile experience for players across the Philippines. We do not collect more information than is necessary to operate the platform and fulfil our legal obligations.

2. How We Use Your Information

The personal data you provide is used primarily to create and manage your jili365 account, verify your identity, and process financial transactions securely. We use your contact details to send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts — these are service communications, not marketing messages. Your gameplay data is analysed in aggregate to improve platform features, fix technical issues, and ensure fair play across all game types including sports betting and bingo. Where required by Philippine regulations, we may use your information to fulfil know-your-customer (KYC) and anti-money-laundering (AML) obligations. We will never sell your personal data to third parties for their own marketing purposes.

3. Cookies and Tracking Technologies

jili365 uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your mobile device. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device to speed up future logins and maintain your settings. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. You can manage or disable cookies through your browser or device settings, though doing so may affect certain platform features. By continuing to use the platform after being informed of our cookie use, you consent to cookies being placed on your device in accordance with this policy.

4. Sharing Your Information

We share your personal data only with trusted service providers who assist us in operating the platform — for example, payment processors that handle GCash and Maya transactions, and identity verification partners who help us meet regulatory requirements in the Philippines. All third-party partners are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We may also disclose your information to government authorities or regulators if we are legally required to do so under Philippine law. In the event of a business restructure or acquisition, your data may be transferred to a successor entity, and you will be notified of any such change. We do not share your data with any party for purposes unrelated to the operation of jili365.

5. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal, regulatory, and audit requirements applicable in the Philippines. Transaction records and identity verification documents are typically kept for a minimum of five years following account closure, in line with standard financial compliance obligations. If you request account deletion, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law. Anonymised and aggregated data — which cannot be used to identify you — may be retained indefinitely for statistical and platform improvement purposes. You may contact our support team at any time to ask about the specific retention period that applies to your account data.

6. Your Rights as a Filipino Player

Under applicable Philippine data protection law, you have the right to access the personal information we hold about you and to request a copy of it at any time. You may also request corrections to any inaccurate or incomplete data, and we will update our records promptly upon verification. If you believe your data is being processed unlawfully or that we no longer need it for the purpose it was collected, you have the right to request its deletion, subject to any legal retention obligations. You have the right to object to certain types of processing, including direct marketing communications, and we will honour such requests without delay. To exercise any of these rights, please reach out to our support team using the contact details provided on the platform.

7. Security Measures

jili365 applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, ensuring that your account credentials and payment details remain protected during every session. We conduct regular internal reviews of our data handling practices and update our security infrastructure as threats evolve. Access to personal data within our organisation is restricted to staff who need it to perform their specific job functions, and all such staff are bound by confidentiality obligations. While no system can guarantee absolute security, we take every reasonable step to safeguard the information of every player on our platform.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our platform, applicable Philippine regulations, or industry best practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through their account email. Your continued use of jili365 after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your data is being handled. If you have concerns about any specific change, our support team is available to explain what has been updated and why.